Please fill out the contact form below for any questions or concerns you may have and we will reach out to you as soon as we can.*
*Response times may vary.
I received a damaged or misprinted item. Can I get a refund?
Yes, you can get a refund or get a replacement item shipped to you as long you can send us quality images and a detailed description that shows proof of the damaged product prior to personal use.
Our third-party supplier prides itself on creating high-quality merchandise which undergoes an extensive 3-step quality check process. However, there are times when defective items may slip through the cracks.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Contact us at email@example.com and we’ll do our best to make things right.
Can I return a product if I ordered the wrong size or no longer want the item?
We work with a third-party print-on-demand service that handles all distribution and shipping which means we CANNOT and DO NOT accept returns or issue refunds for buyer’s remorse items. We provide sizing charts and product mockups to assist buyers with ordering the correct sizes and products.
Contact us for any additional questions you may have about our refund policies.
Do you ship items outside of the United States?
We currently ship products to the United States, France, Germany, Ireland, Italy, Spain, United Kingdom, Australia, New Zealand, Norway, and Japan!
To see product prices in your native currency, scroll to the bottom of the Home page and click on the drop-down menu to select which currency best suits your needs.
(If your region is not listed, email us at merch.classicdmc.com, and we'll let you know if we can add your region to the list).
When will I receive my order?
We use a third-party print-on-demand service, which means that each product needs to be created before it’s shipped. The creation process typically takes an estimated time of 2-5 days after the order is placed.
After your order is created, domestic and international product shipping times (and rates) will vary depending on location, product type, sizes, and other factors.
You will receive email updates regarding the status of your order.
My order hasn't arrived yet. What should I do?
If your order hasn't arrived within its estimated shipping time, contact us at firstname.lastname@example.org and we'll do our best to make sure you get your item(s).
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Please review our shipping policy for further details.